Company Policy

QMS ISO 9001:2015	Annex E
Quality Policy	Rev. 0 of 05/02/2025 Page 2 of 2

In line with the corporate guidelines aimed at achieving an effective and efficient organisation capable of meeting the needs of the stakeholders involved, our company has adopted, maintains and seeks the continual improvement of its Quality Management System for work processes, which enables us to:

• identify and monitor current and future needs and meet the expectations of customers and stakeholders;
• identify and monitor possible business risks as well as opportunities for development and improvement;
• ensure:
  • ongoing training for all internal and external staff according to their specific duties;
  • the broadest and most frequent involvement of all internal and external staff as a fundamental prerequisite for the continual improvement of the organisation and the service;
  • that, within these activities, as at any time during work, ideas and suggestions for improvement are encouraged;
  • the pursuit of quality and continual improvement: for Vero Project S.p.A. this is the method, and the procedure, for proposing integrated and innovative solutions that improve the efficiency of our customers' processes and business management. Customer satisfaction in improving business performance is also achieved through the support of a partner such as Vero Project S.p.A., which, thanks to its internal management, guarantees the highest level of professionalism, expertise and service.
  • that the director, based on the needs of the Customer and of the market, can define an annual company Improvement Plan, also with a view to reducing environmental impacts, specifying the company and individual objectives that each Manager, on the basis of the above and within the scope of their responsibilities, develops and achieves.

Management also considers it of fundamental importance to ensure:

• the maintenance and development of a strong network with other companies and businesses in the area, always behaving ethically and fairly;
• attention to the development and involvement of staff, so as to make full use of their current and potential abilities;
• that business decisions are based on the timely analysis of reliable data and on continuous monitoring of the analysis of the company's context and of possible business risks and/or opportunities;
• flexibility in responding to the requests of customers and stakeholders;
• accurate and timely technical support in line with industry developments and the latest innovative application technologies;
• constant attention to health protection and the prevention of occupational diseases, as well as to the safety of its employees and collaborators;
• environmental protection and pollution prevention;
• a commitment to complying with applicable legislation and regulations and with customer requirements;
• attention to the prevention of emergency situations and readiness to respond to them, through emergency management drills;
• the establishment of mutually beneficial relationships with suppliers.

The leadership of VERO PROJECT S.P.A. has been consolidated over the years thanks to continuous investment, professional commitment and the fair and reliable management of business relationships.

The Management